Answers first, email second.
Most questions are covered below. If yours isn't, write to us — a person reads every message.
We reply within 2 business days. Include your app version and iOS version — both are in Settings → About.
Common questions
Is Nolla free?
Logging, trigger tags and the craving timer are free forever. Premium unlocks the long view: history ranges, the taper plan, milestone alerts and CSV export.
Does it work with my brand of pouches?
Any brand, any strength. You set the mg per pouch once and Nolla does the math from there. Multiple strengths can be saved side by side.
Where is my data stored?
On your device. iCloud sync is optional and stays inside your own Apple account — we never see your logs. Details in the privacy policy.
How do I restore Premium on a new phone?
Settings → Restore purchases, signed in with the same Apple ID. If it doesn't come back, email us with your purchase receipt.
Can I change my taper pace?
Yes, anytime in Settings → Taper. The plan recalculates from today — no penalty, no reset.
How do I delete everything?
Settings → Delete all data removes every log from your device and iCloud. It takes effect immediately and can't be undone.